Conditions of Sales

Welcome to Satellite Communication SA’s website ! This part of our website is important and sets out all the information you will need to use our website and to buy products from our online shop. Please read this information carefully before using our website.

Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.

Plan

  1. Scope of application and terms and conditions modifications
  2. Placing an order
  3. Order validation
  4. Price
  5. Payment
  6. Delivery
  7. Responsibilities
  8. Returns
  9. Client obligations
  10. Data protection
  11. Company contact
  12. Legal venue

These Terms and Conditions and any information or policies referred to in this Terms and conditions sets out the terms on which you may make use of our website www.satellite-communication.com (“Satellite Communication”), whether as a guest (“Client” or “Clients”) or as a registered user (“Client” or “Clients)

We may change these Terms and Conditions at any time by amending this page. You should check this page form time to time to take notice of changes we have made, as they are binding on you.

Please read these Terms and Conditions carefully before you start use the site. If you use the site, you indicate to us that you accept these Terms and Conditions. You will be asked to confirm your acceptance of these Terms and Conditions upon registration. The eventual special conditions applied to some products on the site are also part of the Terms and Conditions. In case of conflict between the special conditions and the Terms and Conditions the special conditions prevail on the Terms and Conditions.

  1. Placing an order

The customer can only place a product order through the Satellite Communication site following the procedure of command.

Not contract is formed between the customer and the Satellite Communication until a further e-mail confirms that the order has been accepted. Payment will be taken when we accept your order shortly before dispatch. Only products listed in the confirmation will be included in the contract formed between the customer and the Satellite Communication.

All orders are subject to acceptance and availability.

When placing an order you confirm to us that all details you provide to us are true and accurate. The Client must provide a valid e-mail address in order to receive all the communication coming from the Satellite Communication.

The Client is responsible to keep his/her address details updated and to be aware of all communication provided by the Satellite Communication. All communication send to the Client e-mail address will be consider as received by the Client the day after of the delivery. All delivery risks are supported by the Client itself.

The Client can indicate a change of the delivery address only if the request has been made 24 hours before the order is delivered to the Client. Otherwise, it is the Client responsibility to ensure the receipt of the product.

  1. Order validation

You must be ages 18 year or over and have completed our registration process before you can make purchases from the Website. You must ensure that the personal details which you are required to provide when you register on the Website or at any time are accurate, current and complete in all respects and you must inform The Satellite Communication immediately of any changes to that information by updating your personal details either on the Website.

The order made by the Client following the article 2 (here above) represents a contract between the Satellite Communication and the Client. Once the order validated by the Client it cannot be cancelled until the acceptance or rejection of the Satellite Communication.

The Satellite Communication is free to accept or refuse an order without providing the reason. The Satellite Communication will communicate the acceptance or rejection of the order by e-mail to the Client e-mail address (order confirmation).

  1. Price

The price of the products and our delivery charges will be as quoted on our site. The Satellite Communication can change the price of the products at any time. However, the prices on the order checkout are the ones valuable. All prices include VAT but exclude delivery costs and any import duties taxes. Delivery costs will be confirmed at checkout.

All prices are in Swiss Francs and valuable only in Switzerland and Lichtenstein.

  1. Payment

You can pay for products purchased on the website by using Visa, Mastercard. You must give us authority for payment at the time of order. All cardholder are subject to validation checks and authorization by the card issuer.

The advance payment is done through the bank security servers of the card issuer. That means that any bank data from the Client does not run through the website.

The order will be saved and validated as soon as the payment is accepted by the payment system chose by the Client.

The Client must fill the registration form in order to purchase and validate an order. All the credit card and Postcard data is protected by the 3-D secure of Saferpay (www.saferpay.com). The number of the card is not sent to the Satellite Communication.

Any dysfunction of the payment system will be in charge of the Client.

  1. Delivery

All products are delivered to the delivery address given by the Client. All risks of the delivery are on the Client side (losing risk, wrong delivery address…etc) as soon as the products are given to the transporter. In case of a wrong delivery address given by the Client the Satellite Communication is not responsible for not being able to deliver the product.

The Satellite Communication is not responsible for the not claimed returns even when the Post office do not give a notification note. All the costs of this return will be on the client side.

In case of a product return because the product failed to be delivered (post deadline exceeded, wrong delivery addresss…etc) The Client will automatically be warned by e-mail. If the Client does not reply under a 7 days deadline the Satellite Communication could cancel the order. In this case the Satellite Communication is free of its responsibility to deliver the product and the Client advance payment will be kept as compensation.

The product preparation costs and the shipping costs are all indicated during the order process.

All available products are sent following the 2 working days (Week-ends and bank holidays are not taken into consideration). All delivery periods are an average and are equivalent to the period of the order treatment, preparation and expedition (from out of the warehouse).

If the Satellite Communication is unable to deliver the products on a 15 working days period, the Client can cancel the order by e-mail at the Satellite Communication, adding the reference number of the order. This cancelation will only apply if it comes 24h before the product is given to the transporter. If it is not the cancelation will have to be received by the Satellite Communication before a period of 20 working days after the order has been passed.

If the cancelation is valuable, the payment done by the Client for the order will be reimbursed. The Client cannot claim to the Satellite Communication additional damages, as his right is only limited to the restitution of the amount of the advance payment.

The Satellite Communication can also cancel an accepted order, without giving any further explanation to the Client. In all cases, the Client rights towards Satellite Communication are limited to the restitution of the advancement payment excluding any additional damages.

The Client must check the product at its reception in order to identify any defects (packaging defect, the product receive it is not the product ordered, any product or piece missing, etc…)

  1. Responsibilities

The Satellite Communication takes responsibility only if the Client can prove any direct damage has been caused by misconduct of the company or a tierce party.

In case of any responsibility of the Satellite Communication, its only limited to the delivered product or to the service provided. All further responsibilities of the Satellite Communication, auxiliaries or tierce parties hire by the Satellite Communication for any damages are excluded. The Client does not have any pretention for damages which do not affect the product itself.

The choice and purchase of a product are the Client’s responsibility. If the product cannot be used because the equipment’s incompatibility any damage or reimbursement can be claimed to the Satellite Communication.

In any cases, any damage pretention is limited to the maximum amount paid by the Client at the moment of the Order.

  1. Returns

If the product is faulty you may ask for a return demand of any product you have purchased within 7 days from the date it was delivered to you and receive a refund

Accessories

The return is only possible if the product and the original package are not damage or if the product does not work as it supposed to. If we consider any returned product to have been used/worn, we may reject the return and not to give a refund.

Packages

When several products are bought together on a global price the return only applies if all the products are returned and if the products and the original package are not damage. If we consider any returned products to have been used/worn, we may reject the return and not to give a refund.

Return process

The Client has to follow the process below to validate its return:

  • The Client must first address the return demand to the Satellite Communication to the following address: admin@satellite-communication.com in order to obtain a return form with a RMA number (Return Merchandise Authorization). Without the RMA the return can not be accepted.

Please notice that if the defective product is not returned within 5 business days of issuance of RMA number your return will not be accepted

  • The Client can return the product joining the return form to the following address:

Satellite Communication SA
Rue de Lausanne 45
CH – 1110 Morges

All risks and delivery return costs are supported by the Client.

Once the product is received and inspected, an e-mail of confirmation will be sent to the Client in order to confirm the product’s reception. A validation or refusal of the return will also be joined to the e-mail.

The products sold in a form of a promotional offer (sales, limited editions…etc) cannot be returned or exchanged.

Refund

Once the return is validated, the Satellite Communication obligations are limited to :

  • The product being reimbursed in the form of a gift card

Exchanges

Unfortunately we are currently unable to process exchanges.

  1. Client obligations

The Client commits to use the product following the supplier instructions and to ensure good maintenance in order to preserve the proper functioning of it.

  1. Data protection

Subscribing to the Satellite Communication.com, the Client allows to receive advertisement from the Satellite Communication.com. The Client can unsubscribe at any moment easily and freely following the procedure on the website. The Satellite Communication.com will collect and process the Client data in order to analyze it and use it anonymously for commercial purposes.

The Satellite Communication can expel at any time a Client from its data base without any justification of its decision without warning the Client and without the Client being able to formulate any pretention towards the Satellite Communication. This will particularly apply to the Clients that will violate this terms and conditions.

The expel Clients are not authorized to subscribe again under their proper name or another one, without the permission of the Satellite Communication.

  1. Company contact

Satellite Communication SA
Rue de Lausanne 45
CH – 1110 Morges

Contact us at info@satellite-communication.com

  1. Legal venue

This terms and conditions and the sells organized by the Satellite Communication, are under the Swiss law. For any point of contention the legal venue is exclusively in Lausanne.